How payment works
# RAFA_BRASIL_TOURS
Tourism Rooted in Ancestry
## PAYMENT, BOOKING & CANCELLATION POLICY
### 1. Booking Confirmation
- A booking will be confirmed upon receipt of a 30% deposit of the total tour price.
- The remaining 70% must be paid no later than 48 hours before the scheduled tour.
- Booking requests without a deposit will be considered provisional and subject to availability.
### 2. Payment Methods
Our agency accepts the following payment methods:
- PIX: full payment or partial payments, as agreed.
- Bank transfer: subject to payment identification and confirmation.
- Credit card: payments can be made in up to 8 installments, with a 6% surcharge on the total amount, according to the terms provided in the quotation.
### 3. Installment Payments
- Guests may make partial payments via PIX until the established payment deadline.
- Credit card installments are subject to the fees and conditions disclosed before booking confirmation.
- A booking will be considered fully paid only after all outstanding amounts have been received and cleared.
### 4. Cancellations and Refunds
- 30 days or more before the tour: full refund of all amounts paid.
- Between 29 and 8 days before the tour: refunds will be determined based on documented expenses and applicable legal requirements.
- 7 days or less before the tour: refunds will be assessed considering services already booked and non-recoverable costs.
- No-shows: the applicable contractual terms and legal requirements will apply.
Important: All applicable consumer rights, including the statutory right of withdrawal where applicable, will be respected in accordance with Brazilian Consumer Protection Law.
### 5. Date Changes and Rescheduling
- Requests to change tour dates must be submitted in advance.
- Rescheduling is subject to the availability of tour guides, transportation, admission tickets, and service providers.
- Any applicable price differences will be communicated before the new date is confirmed.
### 6. Proof of Payment
After each payment, guests must send their payment confirmation through one of the agency's official communication channels.
### 7. General Terms and Conditions
Tour prices, included services, schedules, meeting points, and any specific conditions will be detailed in the official quotation or booking confirmation voucher.
RAFA_BRASIL_TOURS
Tourism Rooted in Ancestry
Brazilian Business Registration (CNPJ): 50.321.656/0001-84
Email: rafaelazevedowork@gmail.com